A helpful guide for clients covering services, scheduling, deposits, policies, and what to expect before your appointment.
General Questions
We provide residential and commercial cleaning services, including deep cleaning, recurring cleaning, move-in/move-out cleaning, post-construction cleaning, and select add-on services.
Our cleanings generally cover the main areas of the property, including kitchens, bathrooms, bedrooms, offices, and common areas. Depending on the service booked, tasks may include sanitizing surfaces, dusting, vacuuming, mopping, mirrors, doors, baseboards, ceiling fans, appliance exteriors, bed making, and general upkeep.
A deep cleaning is more detailed and is usually recommended for first-time clients or homes that need extra attention. Maintenance cleanings are meant to keep the property in good condition once that first detailed cleaning has already been done.
Initial cleanings usually take more time and labor because we are getting the property to a clean baseline.
Once that standard is established, recurring visits are typically faster and more manageable.
Pricing depends on the size of the property, the type of service needed, the condition of the space, and any extras requested.
There is no fixed cleaning time. The length of service depends on the size and condition of the property and the type of cleaning booked. Our goal is quality work, not rushing through the job.
Preparing For Your Cleaning
We recommend picking up clutter, clearing floors and surfaces as much as possible, putting away dishes and food, and moving fragile items to a safe place so our team can work efficiently.
Yes. You can tell us which areas to focus on and which areas to leave out. In some cases, we may ask for photos or video beforehand so we can price the service correctly.
Yes. We welcome any notes or preferences you have so we can clean your property the way you want.
Our Team, Products, and Access
The number of cleaners depends on the size of the job and what the property needs. We may send one cleaner or a team, depending on the service.
No. As long as we have a reliable way to access the property, you do not need to be there.
You can provide access through a key, lockbox, garage code, smart lock, gate code, or another method discussed ahead of time.
Yes, we are pet-friendly. We just ask that pets that may be anxious or aggressive be secured during the visit for everyone’s safety.
No. We bring our own cleaning supplies and equipment. If you prefer that we use a specific product, you can provide it and let us know in advance.
Yes, Gigi’s Cleaning Service is insured for your peace of mind.
Add-On Services & Custom Requests
Yes. Extra services such as inside oven cleaning, inside refrigerator cleaning, inside cabinet cleaning, and window cleaning may be available for an additional fee.
Yes. We offer post-construction cleaning to remove dust, debris residue, and buildup left behind after remodeling or construction work.
We may be able to add them depending on time availability, but extra charges may apply. It’s always best to request add-ons ahead of time.
Payments, Tips & Satisfaction
We accept the payment methods approved by our business. You can list your real options here, such as credit/debit card, checks, Zelle, Venmo, PayPal, or cash.
Yes. A 25% deposit is required to secure your booking.
The remaining balance is due on the day of service unless another arrangement has been made in advance.
Tips are never required, but they are always appreciated.
If something was missed, please contact us within 24 hours. We want the opportunity to review the issue and correct it if appropriate.
Important Policies & Limitations
Unless discussed in advance, we do not provide services like carpet shampooing, interior washer/dryer or dishwasher cleaning, wall washing, dishwashing, heavy organizing, or other non-standard specialty tasks.
No. For safety reasons, we do not move heavy furniture or large appliances. We clean around them and underneath only if the space is safely reachable.
We do our best, but we cannot promise the removal of permanent stains, hard water buildup, mold, discoloration, or damage caused by long-term neglect or worn surfaces.
Any damage believed to have happened during service should be reported within 24 hours so it can be reviewed properly.
Access, Cancellations & Special Conditions
If we arrive and cannot enter because of missing keys, incorrect codes, or lack of access, the appointment may be treated as a late cancellation.
Yes. We ask for advance notice if you need to cancel or reschedule. Late changes may result in a fee or loss of deposit.
Water and electricity must be available for us to complete the service. If either is unavailable, we may not be able to proceed.
No. Pet waste must be removed before our arrival.
We clean bathrooms under normal living conditions. If a bathroom has extreme buildup, organic waste, or unsafe sanitary conditions, the service may need to be declined until the issue is handled.
No, not unless specifically agreed on in advance. Standard service is for interior cleaning only.
Yes. We reserve the right to refuse or reschedule a service if the property has unsafe conditions, infestations, biohazards, severe neglect, or other situations that could put our team at risk.
We do our best to honor timing requests, but exact arrival times cannot always be guaranteed. We may provide an arrival window instead.
Yes. We can send you a message when the team is on the way and getting close to your property.
Let's Get Started
Select your preferred date and time below to get started. Once submitted, our team will reach out as soon as possible to confirm our availability and finalize your booking.